Support
Answers to the questions ticket buyers ask most.
Draft wording, for the owner to approve
These answers describe how the product works today. Each event sets its own rules on refunds, resale and getting back in, so the wording needs the event's approval before the site goes live.
Where are my tickets?
In the ticket app, under My Tickets. Sign in with the email you bought with and they appear on any phone or computer. There is no password: we email you a six-digit code.
Do I need an account?
No. You can buy and use a ticket without one. You need an account only to sell a ticket you can't use.
Can I use a screenshot or print my ticket?
No. The code on your ticket changes every 30 seconds, which is what stops copies. Open the ticket itself at the gate. A ticket you have already opened still shows with no signal.
My phone is lost, broken or out of battery
Go to the ticket office with a photo ID. Staff can look you up by name, email, phone or order number and let you in, or send you a new ticket link, which stops the old one working.
I can't go
Open the ticket and send it to a friend. Once they accept it, yours stops working. Where the event allows resale, you can also put the ticket on sale to other fans from the same screen.
I need wheelchair seating
Wheelchair spaces and companion seats are marked on the seating chart. Say that someone in your group uses a wheelchair when you choose seats, or ask the ticket office.
Reach a person
Placeholder
A phone number, an email address and the hours someone answers go here. None has been chosen. See Contact.
